Sometimes things happen where you have no control. This
group came from England with SAS to Gardermoen in Norway. After waiting several
hours to get here luggage they was informed that 17 out of 28 packs was missing
and was left at Copenhagen Airport. A few packs came with the following
flights. They took of with the buss 6 hours too late for Base Camp in Risviken
at Nordmarken Canoe Center.
So they came with 17 members of the team with no sleeping
bags, food and equipment. We had to give them the missing equipment so they
could make part of their program.
40 hours later, a car
came with the missing packs to the 17 members. Very bad service from SAS at the
Airport, they got a small pack with toothbrush, a peace of Pizza and a T-
Shirt! SAS simply didn’t understood the problem, to let 17 guests find a way to
stay overnight with out any equipment. All have paid for the flight and the
packs, but service they have paid for was not good.
After waiting at Base Camp in Risviken they made part of the
program “The Duke of Edinburgh Award”
This School have been
here five times before, but with good leaders and some help from us they could
make the whole program.
Lucky end and happy guests returning to England and they
will fly with another company next year!
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